Cafe Manager

Cafe Manager

• Annual Salary: £25,000 to £28,000
• Location: Lisburn
• Job Type: Full-time

We are seeking a dedicated Cafe Manager to oversee the daily operations of our Courtyard Cafe, a thriving social enterprise. This role is pivotal in maintaining high standards of customer service and supporting individuals with learning disabilities. The successful candidate will be responsible for managing cafe staff, ensuring operational excellence, and contributing to the business development of the cafe.

Day-to-day of the role:

• Lead and manage the cafe staff team, ensuring a clean, friendly, and positive working environment.
• Provide an excellent product offering in line with pricing and market trends to attract and maintain a loyal customer base.
• Comply with all safeguarding procedures and maintain strict confidentiality adhering to GDPR and Data Protection guidelines.
• Achieve agreed profit margins and minimise wastage by maintaining strict stock control and liaising with suppliers.
• Ensure compliance with Health and Safety regulations, including hygiene, H.A.C.C.P., and C.O.S.H.H.
• Drive cafe performance through effective promotions, maintaining high standards of food hygiene and customer service.
• Manage front-of-house operations to ensure timely and high-quality service.
• Regularly promote the cafe through daily social media posts and engage with the community.

Required Skills & Qualifications:

• Minimum 2 years’ experience gained within the last 5 years of working in a catering environment in a management or supervisory capacity.
• Minimum 2 years’ experience as a chef or cook
• Experience of cash control and till reconciliation system to ensure accurate end of day records.
• Experience of achieving sales targets and meeting profit margins.
• Experience in purchasing goods, stock control and managing wastage in a cafe / hospitality environment.
• Experience in managing and recording food hygiene quality standards and Health & Safety standards.

Trainee Welfare

• Provide a suitable learning environment for trainees to develop general catering and front of house skills.
• Complete all documentation in line with organisation policies and procedures in relation to supporting people with a learning disability including developing training plans and attending review meetings.
• Feed into other Stepping Stones NI Staff/Departments in relation to the development and progression of people with a learning disability.
• Engage with all stakeholders as required in relation to trainee progression including parents/carers; social workers; relevant work colleagues involved in trainee engagement in Stepping Stones NI.

Benefits:

• Competitive pension with 7% employer contribution.
• Private healthcare and access to health and wellbeing platforms.
• 25 days holiday plus 11 statutory days.
• Holiday Purchase “Buy Back Scheme”.
• 25% discount in our social enterprises.
• Volunteer Scheme - Up to 2 days annual leave to volunteer.
• Employee Assistance Scheme and Mental Health Hours.
• Birthday day off and half day for Christmas shopping.
• Death in Service Benefit.