Customer Service Administrator

Customer Service AdministratorLittlehampton BN176 Month Contract Jan 2026 - Monday to FridayPay: £24,000.00 per yearJob SummaryWe are seeking a dedicated and enthusiastic Customer Service Representative to join our client’s team. The ideal candidate will possess excellent communication skills and a passion for helping customers. This role involves interacting with customers via phone and other channels, addressing enquiries, resolving issues, and providing information to resolve housing repair issues.

ResponsibilitiesTo perform as an effective and reliable Repairs Support representative, ensuring services are delivered to high standards, achieving value for money and high levels of customer satisfaction.To support all contracts effectively to ensure that all services are delivered in accordance with contract specifications, quality and performance standardsTo provide support for all areas of compliance, including gas and electrical safety, water management, asbestos, lifts, fire safety and all other areas of mechanical and electrical services. Ensure that all certification and progress of remedial actions are progressed, monitored and accurately recorded.To provide support for the delivery of the capital, cyclical and planned maintenance programme.To issue work orders, authorise works and variations, within the authorisation levels assigned to this role and in accordance with the Council’s Financial Regulations.To process all invoices and payments for all services received within this team and when required for the wider team.

Requirements• Strong phone etiquette with the ability to communicate clearly and effectively.• Experience in administration with attention to detail for accurate record-keeping.• Ability to analyse customer needs and provide tailored solutions.• Previous experience in a customer service role is preferred but not mandatory.• A positive attitude, patience, and the ability to work under pressure in a fast-paced environment.• Ability to work well as part of a team and help deliver an exceptional service to the Customers in a supportive environment

GCSE or equivalent (preferred)

Experience :Customer service: 1 year (required)GCSE or equivalent (preferred)Driving Licence (preferred)Work Location: In person

Job Type

Full-time, Fixed term contractContract length: 6 monthsPay: £24,000.00 per yearSchedule: Day shift, Monday to Friday