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Customer Service Advisor

Gi Group
Posted 18 days ago, valid for 7 days
Location

Littlehampton, West Sussex BN17 6GY, England

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

Retirement Plan
Life Insurance
Employee Assistance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Service Advisor position is available starting from January 20, 2025, with a salary of £22,750, increasing to £23,088 after successful completion of probation.
  • This permanent role is based in Littlehampton, West Sussex, and involves working Monday to Friday for 37.5 hours per week, with some flexibility in shift timings.
  • Candidates should possess good customer service skills and be PC literate, with effective communication abilities over the phone, face-to-face, and via email.
  • The role involves managing inbound and outbound calls and emails for clients and healthcare professionals, providing essential support to help customers lead normal lives.
  • Benefits include life insurance, a competitive pension scheme, private healthcare, 25 days of annual leave, and opportunities for career progression.

Customer Service AdvisorStart date: 20th January 2025£22,750, rising to £23,088 after successful completion of probation periodLittlehampton, West Sussex - close to public transport links and with a free car parkPermanent - Monday to Friday, 37.5 hours per week, 08:45am - 17:15pm, with occasional Early or Late shifts (Early = 08:00am - 16:30pm, Late = 10:00am - 18:00pm). There can be a little flexibilty around this,Would you like to work within a rewarding and motivating customer service role, where you can make a difference to people's lives? We are currently supporting our client to grow their busy and well established Customer Service Team. Here you would be responsible for providing a high level of customer care to our client's customers and healthcare professionals. Our client provides vital medical products that help their clients to lead normal lives. They have been established for approximately 40 years and started as a family run business, who have maintained their focus on providing the best customer service, as well as looking after their own employees. Benefits of working for our client are as follows:* Life Insurance Cover x10 Annual Salary * Competitive full pension scheme of 8.5% employer contribution* Employee cost of private healthcare covered with option to add family members* A comprehensive, embedded Employee Assistance Programme* Access to a bespoke employee reward platform providing amazing perks such as discounts across major retailers and access to an online wellbeing Centre!* 25 days annual leave, bank holidays* 1 Me Day, 1 Volunteer day per annum* Enhanced support on family friendly policy * Flexible WorkingThe role:This is a very busy and varied role, but the main priority will be to manage inbound and outbound calls and e-mails for clients and health-care professionals. This is an amazing opportunity to gain office experience, start a career in customer service and have the opportunity to progress.You will need to be understanding, supportive and be able to be empathetic with customers.Suitable candidates will:Have good customer service skills, gained from any backgroundBe PC literateGood communication skills, over the phone, face to face and via email

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.