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Belmont Recruitment are currently looking for an experienced Customer Service Advisor to join Liverpool City Council's Council Tax Team. This is a full-time role working 35 hours per week, Monday to Friday.
This is an interim contract for 3 monthswith the view to extend.
The Role:
As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries. You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face. Your ability to offer exceptional customer service while handling sensitive information is key to the role.
Key Responsibilities:
- Handling inbound calls related to Council Services including Council Tax
- Assist residents with understanding their council tax bills, payments and account details
- Set up and manage Direct debits, payment plans and other payment options
- Assist with Council tax related issues such as arrears, disputes and exemptions
- Ensure compliance with council policies, procedure and legal requirements
- Maintain accurate up to date record of customer interactions.
Essential:
- Experience of answering enquiries relating to CTAX billing and recovery. (Essential) Experience of using Revenue systems such as NEC Northgate or similar
If this role would be of interest, please apply with an up to date CV as soon as possible!
