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At Adaptable Recruitment we have a fantastic opportunity for a Policy Administrator to join a growing & reputable company in Liverpool City Centre working in a brilliant office environment.Package: up to £23,788 - (35 hours)Holidays: 24 days + bank (increases with service)Location: Liverpool- Fully Office based for the first 6 months then hybrid workingBenefits: Healthcare cash plan - Life Assurance - Access to EAPMain Responsibilities to include:
- Send out and process payroll deduction, Direct Debit, and application forms
- Process downgrades following tasks form the Finance Team
- Process bounce backs and Single Force Migrations
- Liaise with company contacts/brokers to resolve queries using we-mail and the telephone
- Liaise with policy holders to resolve queries using e-mail and telephone
- Assist with Data Import Team with APIs queries and imports to ensure Service Levels are met
- Maintain the quality of the main database and ensure it is kept up to date
- Handle inbound emails/calls regarding membership data and process any changes in a timely manner
- Update spreadsheets and databases for any new business/amendments to policies and produce relevant documentation
- Organise distributions of policy schedules
- Provide reports and spreadsheets as required
- Fulfil additional tasks, as assigned by your Team Leader, to meet the needs of the business
The Ideal Candidate:
- Accuracy of information processed - great attention to detail.
- Understanding of excel spreadsheets
- Timeliness of work completed
- Effectiveness of communication - written and verbal
- Ability to resolve queries
- Excellent telephone manner
