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Product Onboarding Consultant
Liverpool/Hybrid
£50,000 - £55,000
Company Overview
Cobalt is once again delighted to be supporting a well-respected Facilities Management and Project Management Software provider. Due to the business's ambitious growth plans over the course of the next 2 years, where they will be partnering with large-scale retailers and government entities, they are looking for an ambitious and adaptable Product Onboarding Consultant to help the business achieve its lofty ambitions.
Role Responsibilities
- Plan, manage and communicate the progress of projects, achieving project milestones and maintaining momentum using the client standardised model for Customer Onboarding
- Set and manage customer expectations regarding project scope and timeline, customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management, and organisational readiness
- Conduct demonstration and consulting sessions (virtually and in-person) and document with meeting minutes
- Provide customers with follow-up consulting and general assistance in areas of expertise, utilising domain knowledge specialists when necessary
- Be a "go-to" resource for specific functional areas for both internal and external users
- Document improvement suggestions and contribute to a product roadmap repository
Role Requirements
- Must have experience in delivering software implementation solutions across a real estate/ facilities management background
- Quick learner with a passion for software technologies and the ability to understand
- Ability to map processes and have worked in a large process mapping project
- Must have excellent organisation, communication, and collaboration skills
- Strong proficiency in Microsoft Office products
- Have a strong understanding of organisational change management and working within a large change management project
If you are interested in this role and would like to hear more then please send a copy of your most up-to-date CV.
