Role: 1st Line Technician
Location: Liverpool
Salary: up to 27,000 DOE

We are currently looking to recruit a 1st Line Technician to join our clients busy service desk in an MSP environment. The successful candidate will be responsible for providing technical assistance to clients via remote networking.

This role is suitable for candidates that may have completed an IT apprenticeship and has a small amount of experience in a 1st line / service desk role. (Apprenticeships are not essential - if you have 1st line experience and are looking to expand on your skillset, please apply!)

Responsibilities:

Provide 1st Line IT Support to a variety of industries
Service Desk environment, answering calls, logging and resolving tickets
Diagnose hardware and software issues
Work within SLA's
Provide a high level of support
Manage and resolve tickets efficiently
Setting up new users' accounts and profiles and dealing with password issues
Provide or update documentation to help with processes
Prioritising and managing many open cases at one time

Technical and personal requirements:

Active Directory - password resets, adding users etc
Office 365 Administration & applications
Knowledge of basic networking inc protocols
Windows Operating Systems and Server support
Excellent diagnostic and problem solving skills
Good communication skills and ability to work in a team

Benefits:

Health Benefit Plan
Annual team bonus'
30 days annual leave
Collaborative team environment
Great pension scheme

If this role is of interest to you, please apply for immediate consideration and interview.

Keywords: IT Support Engineer, IT Technician, Computer Technician, IT Support Analyst, 1st line, Service Desk Analyst

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.