General Manager - Purpose Built Student Accommodation

VS/7626

General Manager – PBSA

Liverpool

£36,000 - £45,000

Hours: 40 hours a week between 8am – 5pm or 9am – 6pm

Do you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach.

KEY RESPONSIBILITIES

As a General Manager, you will ensure the smooth operation and success of our awesome properties, focusing on safety and sales. Your communication and problem-solving skills will address challenges head-on

More than just managing operations and your team; it’s about maintaining safety standards and driving sales. Collaborating with the Area Manager, you'll ensure optimal property performance through effective communication and problem-solving.

CUSTOMER SERVICE

• Our residents’ experience lies at the core of the organisation. Our properties will be filled with residents who not only thrive whilst living with us but become our most enthusiastic cheerleaders. Your mission is to ensure their time with us is an unforgettable and life changing journey.
• Rebooking and referrals should be effortless. Our current residents should become our natural sales force, driven by an experience that exceeds their expectations.

BUILDING MANAGEMENT

• Ensure 100% compliance with health and safety regulations within your property, fostering a risk-free environment and promoting a positive health and safety culture from all of your team.
• Lead continuous improvement initiatives and provide value-added contributions across the property.
• Take charge of asset mobilisation including setting up operational costings, people structures, recruitment, and coordinating a meaningful onboarding experience and smooth handover.
• Manage an escalation matrix in emergencies and liaise with senior management as appropriate. Collaborate with the wider operations team to maintain consistent performance across properties.
• Utilise your upbeat, open-minded, and outgoing personality to lead, mentor, and guide the team, ensuring smooth operations and welcoming new ideas.
• Take pride in your role, maintaining high standards within the property and team you manage.

YOUR TEAM

• Lead and inspire the operational team to perform effectively and efficiently and love where they work.
• Be an integral part of both the property team and the senior operations team. Line manage your Community Manager and the rest of your team on a daily and long-term basis, including conducting regular one-to-ones, appraisals, creating development plans, and managing other aspects of people management as required.
• Act as a role model by consistently demonstrating company values. Engage with student groups and university partners to drive the business forward and maintain productive relationships.
• Work closely with support functions as needed to drive collaborative working, operational performance, and revenue maximisation.

DELIVER ON INCOME TARGETS

• Impact revenue maximisation and lead the on-site team toward this shared goal.
• As a key player, you’ll work closely with the Area Manager, marketing agency, Operations Director, and the wider team. Your role involves not only achieving full occupancy for the academic years but also exploring solutions to boost summer occupancy and alternative income growth avenues.
• Keep a vigilant eye on KPIs, driving improvements and taking swift action when needed to achieve a new standard of excellence.
• Provide market, competitor, and property-level insights to drive our success.

KEY SKILLS & CAPABILITIES

• Customer Service Excellence: Commitment to delivering exceptional customer service, exceeding our residents’ expectations.
• Excellent Communicator: Strong skills in both written and oral English, articulating and reinforcing our brand story, values, and behaviours with your team.
• Problem-Solving Skills: Quick thinking and creative problem-solving capabilities to handle unexpected challenges that arise.
• Resource Management: Plan, coordinates, and manages internal and external resources to accomplish responsibilities and tasks.
• Sales Focused: Target-driven with a positive attitude, aiming to exceed KPIs and influence the team positively.
• Interpersonal Skills: Provides timely feedback and coaching to help teams develop to their maximum potential.
• Administrative Skills: Proficient in Microsoft programs Outlook, Excel, Word, and PowerPoint.
• Passion: Has a natural passion and drive to deliver the best experience for our residents.
• Time Management: Excellent time management skills to prioritise and meet deadlines effectively, even when unexpected issues arise.
• Confident Communicator: Enjoys engaging with potential and existing residents along with all members of the wider team.

EXPERIENCE AND KNOWLEDGE

Essential:

• Experience of working in PBSA, BTR, hospitality or retail as a General Manager or Operations Manager
• Track record of exceptional customer service.
• Financial responsibility, including managing forecasts, budgets, and P&Ls.
• Continuous improvement experience.
• CRM and booking systems.
• Resilience and adaptability.
• Cultural diversity awareness.

Flexibility in days and hours worked is required, including occasional weekend and evening work in line with our student intake weekends.

In the first instance please apply by submitting your CV.

Please contact Vicky at the Manchester office.

Ritz Recruitment - Employment Agency