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Shared Service Centre Operations Manager
Salary: £50,000 - £55,000
Location: Liverpool, Hybrid
Shared Service Centre Operations Manager
Salary: £50,000 - £55,000
Location: Liverpool, Hybrid
Our client is seeking a Shared Service Centre Operations Manager to provide leadership and management of multi-discipline teams, ensuring the delivery of an operational area of the Shared Service Centre (SSC). This role requires strategic thinking, shaping effective and efficient end-to-end processes, resource planning across several teams within the operation, and managing a team of Assistant Managers. The successful candidate will be responsible for enabling the delivery of exceptional service, being client-centric and quality-focused, ensuring they deliver to operational excellence standards.
What you'll do:
As a Shared Service Centre Operations Manager you will be instrumental in driving operational and professional standards across your area, ensuring services meet critical success factors. Your ability to think both strategically and operationally will be key in this role as you continually assess resource requirements to meet business demands. You will also have oversight of quality control and compliance, identifying improvements to support high standards of output.
- Working together with the SSC Executive Leadership Team and SSC Operations Managers to ensure collective delivery against the firm and SSC strategy and vision.
- Manage several Assistant Managers who lead teams covering a number of key business functions
- Provide an exceptional client experience and support client initiatives both internally and externally.
- Work with the Head of Operations, Hub Managers, Stakeholders, Business Relationship Managers and HR Manager to ensure effective and efficient delivery of our processes.
- Drive operational and professional standards across the area to optimise delivery of services.
- Continually assess resource requirements to enable the demands of the business.
What you bring:
The ideal candidate for this Shared Service Centre Operations Manager position brings proven experience at an equivalent level. Your exceptional leadership skills will be matched by strong communication abilities that allow you to influence effectively. You'll have demonstrated project and change management skills with a track record of managing complex operational projects.
A commercial focus is essential, along with experience managing against a P&L. Your ability to think both strategically and operationally will be key to your success in this role. You'll also be highly skilled in the development and leadership of teams, with a knack for challenging and coaching individuals.
- Proven experience at Operations Manager or equivalent level
- Exceptional leadership and people management skills
- Strong communication and influencing skills
- Proven project and change management skills - ability to manage complex operational projects
- Commercially focused with experience of managing against a P&L
- Ability to think both strategically and operationally
- Highly skilled in the development and leadership of teams with the ability to challenge and coach individuals
What sets this company apart:
Our client is a high-growth, collaborative organisation with a trusted brand. They offer a clear structure for personal development and progression, providing an environment where you can truly make your mark.
What's next:
Ready to take the next step in your career? Apply now!
Submit your CV today by clicking on the link!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
