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Telephony Based Pensions Administrator

CBSbutler Holdings Limited trading as CBSbutler
Posted a day ago, valid for 12 days
Location

Liverpool, Merseyside L2 2DP, England

Salary

£24,000 - £28,800 per annum

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Contract type

Part Time

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Sonic Summary

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  • Our client, a large financial services organization, is looking for Customer Service Representatives to join their Pension Administration Team in Central Liverpool.
  • The role involves providing telephony-based customer support services from 08:30 to 17:30, Monday to Friday, for a total of 37.5 hours per week.
  • Candidates should have previous call center experience and excellent customer service skills, as well as good attention to detail.
  • The contract duration is 9 weeks, starting on January 6th, and full training will be provided for the position.
  • The salary for this role is competitive, but specific figures were not mentioned in the job description.

Our client, a large financial services organisation is seeking a team of Customer Service Representatives to join their collaborative telephony based Pension Administration Team to support their client with telephony based customer support services.

Office Hours: On a rotational basis covering the hours of 08:30 - 17:30 Monday to Friday. 37.5 hrs a week.

Location: Central Liverpool

Office working: Fully onsite

Start date: 6th January

Contract duration: 9 weeks

Responsibilities include:

Being the first point of contact for callers, discussing everything from joining the pension scheme to retirement and beyond.

Full training will be provided, so you'll be able to handle every call confidently and provide exceptional customer service.

The role is not sales-related but you will have realistic key performance indicators to meet.

About you:

  • You will be comfortable being on the phone.
  • You will have great customer service and communication skills and good attention to detail.
  • Excellent attendance and time-keeping is required for this role.
  • Previous call centre experience would be ideal.

Apply today:

If you would like an opportunity to join a highly engaged and dynamic organisation, which is passionate about delivering excellent customer service, we would love to hear from you.

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.