Service Analyst (ITIL)

Experis

Posted 10 hours ago, valid for 22 days

Liverpool, Merseyside L2 2DP, England

£38,000 - £40,000 per annum

Full Time

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Sonic Summary

The position is for a Service Analyst with a focus on ITIL and ITSM, based in Liverpool.
Candidates should have a minimum of 4 years of experience in the Service Management field and must be ITIL qualified.
Key responsibilities include analyzing incident trend data, diagnosing faults, and initiating actions to prevent service interruptions.
Experience with ITSM, SharePoint, and ITIL Service Support and Delivery processes is required.
The salary for this role is competitive, though specific figures are not mentioned in the job description.

Service Analyst (ITIL / ITSM)

Looking for a solid Service Analyst to join a small robust team. This role is based in Liverpool and you would be expected to be in the office 1 - 2 times a week. Looking for the following

4 years in Service Management arena
ITIL qualified
Experience across Incident Problem and Change
ITSM experience
Sharepoint experience
Experience of ITIL Service Support and Delivery processes
Excellent reporting and trend analysis skills
Analysis and reporting of incident trend data to identify and eliminate root causes.
Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT infrastructure and vendor landscape
Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records

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