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As a Customer Service Leader, you'll handle end-to-end customer support, including order input on SAP, logistics coordination, shipping queries, supply chain management, and invoicing. This role is hybrid, based in the UK, with time split between remote work and our clients new office space (launching end of 2024).
Client Details
Our client is a leading player in the industrial and manufacturing industry, boasting over 5000 employees worldwide. With headquarters located in Merseyside, their operations span across multiple continents, promoting a culture of diversity and innovation.
- Fluency in German is essential, along with English proficiency.
- Strong experience in a similar technical customer service role within manufacturing.
- Proficiency with SAP and other ERP systems.
- Ability to handle complex inquiries across logistics, supply chain, and billing processes.
Description
This exciting role will be varied, you'll be spending majority of your time working to investigate, process or follow up on customer orders in various stages of the supply chain process.
This role works with business customers speaking both German and English.
- Provide superior customer service to German-speaking customers
- Processing high value, high volume orders
- Logistics administration such as shipping notes and special regulations
- Work using a ERP system (SAP)
- Resolve customer complaints and queries efficiently
- Work closely with the team to meet customer service goals
- Maintain customer database and update account information
- Communicate effectively with other departments to resolve issues
- Assist in product and service development based on customer feedback
- Uphold company policies and procedures
- Participate in training and development programs for continuous improvement
Profile
A successful applicant should have:
- Excellent command of the German and English language (written and verbal)
- Experience working within a Customer Service Department for a business in the manufacturing or similar sector
- Understanding of the Supply Chain process from a previous role
- Experience working with a large ERP system such as SAP, Dynamics etc
- Exceptional customer service skills
- Strong communication and interpersonal skills
- Ability to work well in a team environment
- Proficiency in using customer relationship management software
Job Offer
This excellent role offers a semi senior position within the team to manage an established customer base.
You'll see progression, training and development and be compensated with the following:
- A competitive salary range of £45,000 - £50,000 per year
- Comprehensive benefits package
- Stunning offices based in Merseyside
- Free car parking
Whether you're looking to apply your German language skills or develop your career in the industrial/manufacturing industry, this role offers an excellent opportunity. If you believe you are the ideal candidate, we would love to hear from you!
