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Customer Service Manager - German Speaking

Page Personnel Secretarial & Business Support
Posted 11 hours ago, valid for 24 days
Location

Liverpool, Merseyside L32 9SH

Salary

£45,000 - £50,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Service Leader position involves managing end-to-end customer support, including order input on SAP and logistics coordination.
  • This hybrid role is based in the UK, with work split between remote tasks and a new office launching at the end of 2024.
  • Candidates should have strong experience in a technical customer service role within manufacturing and fluency in both German and English.
  • The position offers a competitive salary ranging from £45,000 to £50,000 per year and requires prior experience in a customer service department.
  • Successful applicants will benefit from a comprehensive benefits package, training, and development opportunities while managing an established customer base.

As a Customer Service Leader, you'll handle end-to-end customer support, including order input on SAP, logistics coordination, shipping queries, supply chain management, and invoicing. This role is hybrid, based in the UK, with time split between remote work and our clients new office space (launching end of 2024).

Client Details

Our client is a leading player in the industrial and manufacturing industry, boasting over 5000 employees worldwide. With headquarters located in Merseyside, their operations span across multiple continents, promoting a culture of diversity and innovation.

  • Fluency in German is essential, along with English proficiency.
  • Strong experience in a similar technical customer service role within manufacturing.
  • Proficiency with SAP and other ERP systems.
  • Ability to handle complex inquiries across logistics, supply chain, and billing processes.

Description

This exciting role will be varied, you'll be spending majority of your time working to investigate, process or follow up on customer orders in various stages of the supply chain process.

This role works with business customers speaking both German and English.

  • Provide superior customer service to German-speaking customers
  • Processing high value, high volume orders
  • Logistics administration such as shipping notes and special regulations
  • Work using a ERP system (SAP)
  • Resolve customer complaints and queries efficiently
  • Work closely with the team to meet customer service goals
  • Maintain customer database and update account information
  • Communicate effectively with other departments to resolve issues
  • Assist in product and service development based on customer feedback
  • Uphold company policies and procedures
  • Participate in training and development programs for continuous improvement

Profile

A successful applicant should have:

  • Excellent command of the German and English language (written and verbal)
  • Experience working within a Customer Service Department for a business in the manufacturing or similar sector
  • Understanding of the Supply Chain process from a previous role
  • Experience working with a large ERP system such as SAP, Dynamics etc
  • Exceptional customer service skills
  • Strong communication and interpersonal skills
  • Ability to work well in a team environment
  • Proficiency in using customer relationship management software

Job Offer

This excellent role offers a semi senior position within the team to manage an established customer base.

You'll see progression, training and development and be compensated with the following:

  • A competitive salary range of £45,000 - £50,000 per year
  • Comprehensive benefits package
  • Stunning offices based in Merseyside
  • Free car parking

Whether you're looking to apply your German language skills or develop your career in the industrial/manufacturing industry, this role offers an excellent opportunity. If you believe you are the ideal candidate, we would love to hear from you!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.