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Customer Service Manager

Page Personnel Secretarial & Business Support
Posted 23 days ago, valid for 8 days
Location

Liverpool, Merseyside L96GB, England

Salary

£40,500 - £49,500 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Service Manager will lead a team to deliver exceptional customer service within a Not For Profit organisation based in Liverpool.
  • Candidates should have proven experience in a customer service management role, ideally with leadership experience in a contact centre setting.
  • The position offers a salary range of £40,500 - £49,500 per year.
  • Key responsibilities include developing customer service policies, managing complex issues, and driving continuous improvement.
  • This role provides an opportunity to work in a supportive team environment and make a positive impact in the community.

The Customer Service Manager will play a pivotal role in leading a team to deliver outstanding customer service. This role will oversee a variety of tasks, ensuring the team consistently meets the high standards expected within a Not For Profit organisation.

Client Details

This client is a reputable Not For Profit organisation based in Liverpool. With a workforce of over 1000 dedicated employees, they are committed to making a positive impact in their community and providing exceptional service to their users.

Description

  • Lead and manage the Customer Service team
  • Develop and implement customer service policies
  • Handle complex customer service issues
  • Monitor and report on team performance
  • Drive continuous improvement in customer service delivery
  • Collaborate with other departments to ensure a unified approach
  • Conduct regular team meetings and provide feedback
  • Ensure compliance with relevant regulations and standards

Profile

A successful 'Customer Service Manager' should have:

  • Proven experience in a customer service management role
  • Experince in a leadership role, ideally working within a contact centre setting looking after multiple teams
  • Excellent leadership and team management skills
  • Strong knowledge of customer service principles and practices
  • Ability to handle complex customer service issues
  • Proficiency in using customer service software and databases
  • Excellent communication and interpersonal skills

Job Offer

  • A salary range of £40,500 - £49,500 per year
  • Opportunity to work in a supportive and passionate team
  • Chance to make a difference in a Not For Profit organisation
  • A vibrant and inclusive workplace culture
  • Generous holiday leave

We invite individuals who are passionate about customer service and making a difference to apply for this exciting opportunity in Liverpool.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.