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Job Title: Junior Helpdesk
Location: Liverpool
Contract: Full-time, permanent, onsite only
Salary: 22,000 - 24,000
Other Benefits include:
40 hours per week
Employer pension
Company sick pay
Cycle to work scheme
Overtime rates
Key Responsibilities:
Ensure customer SLAs are met
Ensure Quoted jobs have best fit resources allocated (geographically and skill set)
Monitor engineer response to Quoted works to ensure return visits are logged and
completed
Assist with purchasing
Ensure timely processing of engineers quotes, reports and recommendations to
clients
Ordering goods and services
Liaising with Accounts managers and supervisors with regards to capacity, timing of
jobs and issuing work instructions
Liaise with engineers to keep informed of changes, abnormal travel
Upload and update client portals and clients frequently
Contribute to the operation of the out-of-hours telephone answering service,
ensuring messages are relayed and actioned in a timely manner
Compile customer invoicing for review by accounts
Qualifications and Skills:
Experience in a customer service role
Knowledge of basic IT systems
Flexible and patient
Able to understand complex information and demonstrate attention to detail
Remain professional and communicate strongly
A can-do attitude Customer-focused approach
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
