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Customer Insights Manager

Customer Insights Manager

Harnham - Data & Analytics Recruitment

Posted 10 hours ago, valid for 17 days

Liverpool, Merseyside L96GB, England

£30,000 - £36,000 per annum

Full Time

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Sonic Summary

A leading fashion retailer in Liverpool is hiring a Customer Insights Manager for a hybrid role requiring three days in the office.
The position offers a salary range of £50,000-£60,000, depending on experience.
In this role, you will lead a team focused on optimizing end-to-end customer journeys through various data insights.
Candidates should have strong experience in the customer insights field, with line management experience preferred but not essential.
To apply, please send your CV to Adam Osborne at Harnham via the provided application link.

Customer Insights Manager

Liverpool (Hybrid - 3x Days a Week in Office)

£50,000-£60,000

THE COMPANY

A leading fashion retailer is seeking a Customer Insights Manager to join the team and lead on end-to-end customer experience optimisation!

THE ROLE

As the Customer Insights Manager, you'll lead a team that is responsible for providing insights on end-to-end customer journeys. You will gather insights from surveys as well as other disparate data sets with the aim of optimizing customer journeys to enhance advocacy, loyalty, and customer experience. You will analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups.

YOUR SKILLS AND EXPERIENCE

Strong experience in the customer insights space
Line management experience preferrable (but not essential)

THE BENEFITS

£50,000-£60,000 (dependent on experience)

HOW TO APPLY

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page

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