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Area Operations Manager

Morson Talent
Posted 12 days ago, valid for 7 days
Location

Liverpool, Merseyside L2 2DP, England

Salary

£0 - £20.5 per hour

Contract type

Full Time

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Sonic Summary

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  • The Area Operations Manager for Waterways in Liverpool will oversee stakeholder engagement and manage improvement programs to enhance visitor satisfaction.
  • This full-time position is a 10-month contract with the possibility of extension and requires extensive experience in operational management, particularly in visitor or infrastructure environments.
  • Candidates should possess a degree or equivalent experience, along with strong leadership and safety management skills, ideally holding a NEBOSH certificate.
  • The role involves budget management for projects up to £20k, volunteer program development, and cross-department collaboration to achieve strategic objectives.
  • The salary for this position is not specified, but a full UK driving license is required for the role.

Area Operations Manager – Waterways

Location: Liverpool Depot
Contract: 10-month (potential extension), Full-Time

Key Responsibilities:
  1. Stakeholder Engagement: Act as the primary contact within the area, ensuring consistent communication with visitors, users, volunteers, and colleagues to address service-related needs.
  2. Improvement Program Management: Develop and execute targeted improvement initiatives that boost visitor engagement, satisfaction, and align with strategic Trust objectives.
  3. Cross-Department Collaboration: Coordinate with regional and wider Trust teams to integrate and deliver works, events, and wellbeing initiatives.
  4. Volunteer Development: Design and manage volunteer programs, enhancing their contributions to waterway maintenance and visitor experience.
  5. Project and Budget Management: Oversee small projects (up to £20k), ensuring compliance with budget, standards, and reporting requirements.
  6. Team Leadership: Supervise, coach, and schedule a team of staff and volunteers, ensuring quality and timely execution of maintenance and operations.
  7. Contract and Specialist Activity Oversight: Liaise with contractors and oversee specialist activities, ensuring alignment with operational goals and Trust standards.
  8. On-Call and Resource Management: Support a 24/7 on-call rotation to ensure safety and manage equipment, vehicles, and facilities for optimal performance.
Key Qualifications:
  • Degree or equivalent experience in a relevant field.
  • Extensive experience in operational management within a visitor or infrastructure environment.
  • Strong safety management skills, ideally with knowledge of CDM Regulations; NEBOSH certificate preferred.
  • Proven leadership and people management experience, including volunteer coordination.
  • Background in budget management and cost control.
  • Strong contract management skills; experience in diving contract administration is a plus.
  • Full UK driving license required.
Key Attributes:
  • Excellent interpersonal and communication skills.
  • Demonstrated commitment to Trust values, diversity, and inclusion.

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