Area Operations Manager – Waterways

Location: Liverpool Depot
Contract: 10-month (potential extension), Full-Time

Key Responsibilities:

Stakeholder Engagement: Act as the primary contact within the area, ensuring consistent communication with visitors, users, volunteers, and colleagues to address service-related needs.
Improvement Program Management: Develop and execute targeted improvement initiatives that boost visitor engagement, satisfaction, and align with strategic Trust objectives.
Cross-Department Collaboration: Coordinate with regional and wider Trust teams to integrate and deliver works, events, and wellbeing initiatives.
Volunteer Development: Design and manage volunteer programs, enhancing their contributions to waterway maintenance and visitor experience.
Project and Budget Management: Oversee small projects (up to £20k), ensuring compliance with budget, standards, and reporting requirements.
Team Leadership: Supervise, coach, and schedule a team of staff and volunteers, ensuring quality and timely execution of maintenance and operations.
Contract and Specialist Activity Oversight: Liaise with contractors and oversee specialist activities, ensuring alignment with operational goals and Trust standards.
On-Call and Resource Management: Support a 24/7 on-call rotation to ensure safety and manage equipment, vehicles, and facilities for optimal performance.

Key Qualifications:

Degree or equivalent experience in a relevant field.
Extensive experience in operational management within a visitor or infrastructure environment.
Strong safety management skills, ideally with knowledge of CDM Regulations; NEBOSH certificate preferred.
Proven leadership and people management experience, including volunteer coordination.
Background in budget management and cost control.
Strong contract management skills; experience in diving contract administration is a plus.
Full UK driving license required.

Key Attributes: