Back to search
We're seeing a Resident Liaison Officer on an ongoing, temporary basis to support a large Social Housing maintenance contract in Liverpool, with hourly rates up to £18, working 8am - 4:30pm.
Your new role
- Act as key point of contact between residents, contractors and colleagues throughout ongoing work - addressing any queries, complaints and concerns within a professional & timely manner
- Contacting residents to book in for surveys, pre/post work inspections and appointments with contractors
- General administration work, collating customer satisfaction surveys, maintaining accurate records of resident interactions
- Attending site visits and meetings, providing feedback from customers to site teams
- Develop and maintain strong relationships with contractors, customers and other stakeholders
What you'll need to succeed
- Experience within a TLO/RLO position, ideally within a social housing environment
- Strong communication, interpersonal and customer service skills
- Good negotiation and influencing skills
- Driving licence with access to own vehicle
What you'll get in return
- Weekly pay
- Hourly rates up to £18ph
- Option to be paid PAYE or Umbrella
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
