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Job Title: L&D Trainer
Reports to: Systems Training Manager
Salary: £30,000 - £33,000
Location: Home-based, with required travel. Must be a driver based in the North West.
Hours: 35 per week, with the option to work a 4.5-day week or a 9-day fortnight.
Annual Leave: 30 days per annum, including bank holidays. Annual leave increases by up to 5 additional days with service, plus the option to buy/sell annual leave.
Job Purpose:
As a vital member of the Systems Training Team, you will update existing content and create new training materials to support active systems across the organisation. You will deliver coaching, training, and support through both digital and face-to-face channels. This role is crucial for the rollout of our new Care Management System, which replaces an outdated system. The new bespoke system is designed to meet the needs of our frontline staff supporting adults with learning disabilities and mental health needs.
You will assist operational teams in using systems efficiently and consistently, enhancing data accuracy and promoting best practices. With a focus on digital engagement, you will play a key role in the organisation’s digital initiatives, identifying and delivering training that equips colleagues for success.
As a confident communicator, you will need patience, clarity, and enthusiasm to make technical subjects easy to understand. As a digital ambassador, you will promote the organisation’s systems and platforms to all staff.
Key Accountabilities:
- Maintain and create training content to support organisational systems.
- Collaborate with the Systems Training Manager to develop effective training rollout plans.
- Deliver training through face-to-face and digital channels, supporting the organisation’s digital goals.
- Assess staff digital skills and knowledge to ensure competence.
- Maintain in-depth knowledge of operational systems, especially those supporting frontline teams.
- Act as the knowledge expert on systems, encouraging and guiding best practices for efficient system use.
- Utilise Microsoft applications and other digital tools to support the training programmes.
- Provide one-on-one and small group coaching to further develop system skills and knowledge.
If this role sounds suitable, please don’t hesitate to apply. Alternatively, if you would like to hear more about this amazing opportunity, discuss the company details, or have further enquiries, please reach out to Craig Kennerdale directly.
