Urban Evolution Property Management Ltd is a rapidly growing company providing freehold management as well as lettings and management services. We are located in Central Liverpool and proud to manage stock that is prime, built in the last 5 years, wonderfully positioned in the market geographically and therefore proving very popular with tenants.

We know that our success is because of the dedication and brilliance of our fabulous team members, and we try to show our appreciation through competitive pay structures, generous monthly commission, extra mile rewards, corporate events, continuous training and development and by providing opportunities for career progression.

We now have a new and exciting opportunity to welcome a Credit Controller within our Accounts Teams.

Job Summary:

We are seeking an experienced and dedicated Credit Controller to join our dynamic property management team. The successful candidate will play a crucial role in managing and collecting outstanding rent and service charges, ensuring our cash flow remains healthy. You will work closely with both the Lettings and Block Management accounts departments, acting as the central point of contact for all credit control matters.

Duties will include:

Collection Management

Proactively manage and collect unpaid rent and service charges.
Implement effective collection strategies to reduce arrears.
Monitor accounts to identify overdue payments and initiate appropriate actions.

Communication

Liaise with tenants, leaseholders, and property owners to resolve payment issues.
Maintain regular communication with the Lettings and Block Management teams to ensure cohesive credit control processes.
Issue timely and accurate reminders, final notices, and legal warnings.

Reporting

Prepare and maintain accurate records of all communications and transactions.
Provide regular reports on arrears, highlighting potential risks and suggesting solutions.
Update Management on collection activities and progress.

Compliance

Ensure compliance with relevant laws and regulations regarding debt collection.
Stay updated on changes in property management and credit control legislation.

Customer Service

Handle queries and disputes professionally, aiming for swift resolution.
Develop and maintain positive relationships with tenants and leaseholders.

Requirements:

Proven experience as a Credit Controller, preferably within the property management sector.
Strong understanding of credit control processes and debt collection laws in the UK
Effective communication and negotiation skills
Ability to work independently and manage time effectively
Proficiency in using property management software and Microsoft Office Suite.
Strong attention to detail and problem-solving abilities
A proactive and assertive approach to handling arrears
Knowledge of the legal processes related to rent and service charge collection.

What You Can Expect:

Opportunities for professional development and career progression.
Employee Assistance Programme.
Engaging company events.

If you possess the required skills and are ready to take on this exciting opportunity as our Credit Controller, we invite you to be part of our dynamic team at Urban Evolution.