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Debt Recovery Agent / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to listen to the customer’s needs whilst building rapport and supporting them throughout the process is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients.
PREVIOUS EXPERIENCE IN FINANCIAL SERVICES AND/OR CONTACT CENTRE IS AN ADVANTAGE - FULL TRAINING PROVIDED
If you have previous experience working in a call centre, then great. If not, the company will provide full training and support to ensure you start off on the right foot.
SALARY: £25,000 - £28,938 per annum + Bonus + Generous Benefits (see below)
LOCATION: Kirkby, Liverpool Merseyside, North West England (L33)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday-Friday 9am-5:30pm
Although the company has no immediate plans to change their working hours, they may at some point in the future return to the original shift pattern which is an alternating 2-week shift of Monday - Friday 8am - 4pm and 10am - 7pm and 1 Saturday every 4 weeks, 9am - 2pm
Due to continued growth the company is looking to hire multiple people to join the team.
HYBRID WORKING OPPORTUNITIES
The company operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you are achieving core competencies. Reviews take place after 3 months of employment, further information will be discussed at interview.
JOB OVERVIEW
We have a fantastic new job opportunity for a Debt Recovery Agent / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to listen to the customer’s needs whilst building rapport and supporting them throughout the process.
Due to continued growth, the company is looking to recruit multiple people. Call centre or financial services experience is an advantage and we will also consider candidates from all types of backgrounds, whether that’s working as a Retail Assistant, Administrator, Office Assistant, Waiting Staff, or Shop Assistant just to name a few. The most important factor is you have a friendly, professional approach to your work, the ability to work under pressure in a fast-paced role, handle difficult conversations with customers and willing to learn how to do the job.
The company find people learn best in person and from hearing and watching others, so as the Debt Recovery Agent / Contact Centre Agent you will start at their office in Kirkby, Liverpool, Merseyside. Once you’re up to speed there will be opportunities for a hybrid working pattern starting from 4 months service if you are hitting targets and have reached core competency in the role, this will be split between working from home and the office for part of the week, which allows you to have a great work life balance.
On a day-to-day basis you will communicate with customers through incoming and outgoing telephone calls. Supporting customers to pay off their debts in a practical and affordable way. You will aim to understand customers individual circumstances by asking questions ensuring that the customers best interests are met.
It is hard work and can be difficult at times but also rewarding when you achieve the right outcome for customers whilst working towards KPI’s. It’s not for everyone, but you can make a real impact on people’s lives.
ABOUT YOU
As a successful candidate you will have the following attributes:
- Excellent written and verbal communication skills
- Understanding of vulnerable customers and how to identify them
- Good telephone manner, building rapport with customers
- Strong listening skills with the ability to confidently articulate the best outcome for the customer on the spot.
- Good IT skills, with knowledge of Microsoft Excel
BENEFITS
The company offer a range of programmes and benefits to help their people and their families stay healthy and happy, including:
- Cycle to Work and Electric Car Salary Sacrifice schemes
- Free on-site parking, bike storage and shower facilities
- Childcare Vouchers
- Dental and Health Cash Plan
- Company Pension Plan
- Life Assurance and Colleague Assistance Program
- Non-contractual bonus scheme
RETAIL DISCOUNTS
They also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including: Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee and many, many more…
HOLIDAYS
Holidays start at 21 days (rising to 25), plus 8 bank holidays
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13202
Full-Time, Permanent Customer Service Jobs, Careers and Vacancies. Find a new job and work in Kirkby, Liverpool, Merseyside, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
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