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The Client Experience Manager willlead and manage your team in hosting an outstanding client experience, driving first and lasting impressions and setting the highest quality industry led standards, in your building. You are responsible for overall client retention & occupancy, achieving the EBITDA through P&L management, delivering targeted revenue, and office sales.
You will need to be a confident and engaging individual creating an environment where hospitality is key, it is essential that you have strong relationships with stakeholders, providing positive experiences for all clients, guests, suppliers, agents and brokers, visitors, colleagues, and Head office support teams.
What will you bring:
- Enthusiasm and pride to deliver all things dedicated to drive and evolve outstanding CX.
- A range of experience successfully leading and developing a team.
- The kind skills needed to build and maintain positive relationships with all stakeholders, and network with the wider teams within the business.
- A positive attitude that can easily adapt to an ever-changing environment.
- The ability to flex your style to different personalities, at various levels of seniority.
- A strong presence, credibility, and gravitas to confidently own the negotiation skills needed with clients.
- Diverse experience working in B2B and B2C, with a passion to succeed.
- Openness to receive feedback with coaching that challenges the status quo to develop your potential performance.
