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Complaints Advisor vacancy waiting to be filled
Venn Group have been approached by a Housing Association and would like to introduce the following position available
Position:Â Â Â Â Â Â Â Â Â Complaints Officer / Advisor
Location: Â Â Â Â Hybrid / Tuesday working from the Liverpool Office
Rate:              £21.00 p/hour (Umbrella Rate)Â
Length:Â Â Â Â Â Â Â 6 months with chance of going permanent
Hours: Â Â Â Â Â Â Â Â Â Â Â Â 37 hours p/week (Mon- Fri)
The role will predominantly involve:
- Providing customer focused, high quality complaint resolution service for the business in accordance with Group’s policy and regulatory requirements
- Triaging queries/enquiries and resolving at first point of contact
- Leading the investigation of stage 1 and 2 complaints proactively, in accordance with complaints policy
- Liasing with departmental managers to investigate complaints and challenge proactively where information is not provided, missing or incorrect and actions have not been followed up
- Recommending the amount of compensation to be awarded and the reason for it
- Preparing Stage 2 investigation packs and supporting the preparation and collation of documentation for Housing Ombudsmen enquiries
- Ensure systems are updated with accurate and up to date information so that other teams are aware of the status of customer complaints
To be considered for this role you will need to have experience in dealing with complaints within a social housing setting and be available to start within 1 week notice
To find out more about this role or to apply please contact Samantha Marshall or Simon Cain on or alternatively reply to this email with your up to date CV.
