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Your new company
My client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a professional complaints coordinator to join their team on a permanent basis.
Your new role
The position is being offered full-time Monday to Friday with a hybrid model in place working from home 2 days per week.
Some of your duties will include but not limited to.
Responsible for the logging and investigation of all new complaints ensuring compliance with policy and regulatory requirements.Support the complaints process to ensure compliance with policy and regulatory requirements.
Work closely with Complaints and Quality Assurance Officer and Team Manager to ensure a seamless complaints process is delivered.
Liaise with dealer/ broker partners, customers, field staff, third party finance partners and the IAF Reading team in order to investigate complaint points raised.
Provide information as and when required to contribute towards comprehensive reports to support investigations and suggest final responses to the team where appropriate.
Highlight any operational risks identified during the complaints handling process to the compliance team
What you'll need to succeed
Excellent communication skills, both written and verbal
Proven history within an office based complaints handling / customer service position
Financial services experience
Accurate and fast administration
What you'll get in return
Hybrid model - working from home on Mondays and Fridays
Great city centre location
Competitive salary and between 25,000 to 27,000 per annum
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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