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Days: Monday to Friday, will include approx. 1 Saturday and 1 Sunday month (1 - 2 days off in week)Hours - 40 - Rota07.00 - 15.30 **07.30 - 16.00 **08.00 - 16.3008.30 - 17.0009.00 - 17.3009.30 - 18.0010.00 - 18.3010.30 - 19.0011.00 - 19.3011.30 - 20.00
** Subject to workload
Accountabilities/Responsibilities
- Managing all enquiries from multiple communication channels including phone, live chat, email, web and social media
- Booking viewing appointments and bookings
- Follow up on all enquires
- Updating all databases accurately to allow for effective analysis
- Liaise with the property teams regarding local sales activity and ensure they have all of the tools required locally to drive lead conversion
Skills
- Passionate about customer service
- Must have very strong written English skills for communication to customers
- Proven track record within a customer support role.
- Experience with web, social media and email sales campaigns
- Ability to work as part of a team
- Excellent organisational skills
Personal Qualities
- Must be performance driven
- Delivering high standards
- Commitment to equal opportunities
- Willing to be flexible and respond to changing circumstances
Experience
- Experience of working in sales, customer service, retail, or hospitality
