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Customer Co-Ordinator Monday - Friday 9am - 5pm £23,423 - PermanentAs a Customer Co-Ordinator, you will play a crucial role in organizing and managing rehabilitation services for injured parties, aiding their recovery and return to work. Excellent telephone skills are essential, as you will handle inquiries from various parties.
Primary Responsibilities as a Customer Co-ordinator:* Serve as a point of contact for insurers, employers, solicitors, and treatment providers, offering relevant advice and assistance.* Process referrals, reports, data, and other case-related information in line with best practices and procedures.* Utilize various software applications (Word, Excel, Outlook) to record work and communicate with referral companies and other involved parties.* Raise invoices according to the file and agreed processes.
Required Skills as a Customer Co-ordinator:* Exceptional customer service skills.* Strong time management skills and attention to detail.* Effective written and verbal communication skills, including telephony skills.* Ability to build rapport and communicate with people at all levels.* Capability to work independently and as part of a team.* Demonstrate flexibility and adaptability at all times.* Proficient IT skills, with knowledge of MS Word, Excel, and Outlook.* Experience with administrative systems and maintaining recording systems.
Benefits:* Competitive salary.* 20 days annual leave (plus Bank Holidays).* Full comprehensive induction and training.* Employee Referral Scheme - receive a bonus for referring a friend.* Payday Pizza each month.* Fully subsidised Breakfast Club (Mon-Fri).* Free fruit.* Tuck box.* Company pension scheme (employer contribution 3% following successful probation period).* Full appraisal process.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
