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At Adaptable Recruitment we have a fantastic opportunity for a Customer Service Administrator to join an ever growing company in the Liverpool areaPackage: £23788 - Increasing after 6 months Location : Liverpool - Fully office basedfirst 6 monthsdiscussion - hybrid working after trainingWorking hours: 35 hours Holidays: 24 days holidays + banks holidays (increases with service)Reporting into: Team Leader Main Responsibilities to include:
- Process valid scanned and manual claims and liaise with practitioners where applicable in order to validate claims
- Respond to/process electronic communications from policyholders
- Check validity of hospital claims relating to deceased policyholders, partners or dependants by checking claims against information on the computerised system and making correct payments.
- Handle deceased notification calls
- Send out correspondence, and appropriate forms to next of kin, in respect of deceased policy holders and, once returned, validate and process claims. Ensure follow-up reminders are processed when workloads allow
- Contact Policyholders by post, email or telephone in the event of insufficient/incorrect claim information
- Assist with written responses to complaints
- Update any changes to policyholder details and generate updated schedules
- Ensure the adherence to regulatory and compliance issues
- As required, provide cover on the Telephony team and Key Account Team ensuring that inbound telephone enquiries are handled in a courteous and efficient manner.
- Any other reasonable job-related task as requested by your Team Leader
- Keep your Team Leader informed of any unresolved issues
The Ideal Candidate:
- Quality of customer service
- Quantity and quality of claims processed
- Quantity and quality of emails
- Telephone manner
- Product knowledge
- Flexibility in covering other claims and customer service teams.
