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Customer Service Advisor - Liverpool city centre - Hybrid working - 12 month fixed term contract.
Our client is an award-winning financial services organisation who are based in Liverpool city centre and operate within modern open plan offices. They are seeking a Customer Service Advisor to join their busy customer service team on a 12 month fixed term contract. This role plays a vital part to the business, and the team are responsible for all the incoming calls for clients.
Key duties:
- Answering all inbound customer care queries in a timely manner.
Responding to queries via email.
- Updating customer personal details and ensuring accuracy at all times
- Making changes to due dates and settlement figures.
- Able to solve problems and provide appropriate advice.
- Escalating calls appropriately to Customer Service Team Manager or Complaints team if unable to resolve them as first point of contact.
To be successful in this role you must have previous phone based customer service experience. 90% of this role will be handling incoming calls for clients, liaising with internal departments and ensuring that customers are satisfied with their queries. You must have excellent attention to detail, strong communication skills, exceptional listening skills and have a can do approach.
In return the salary of this role will be between £25,000 - £26,500. Hybrid working with 3 days in the office, city centre location, 25 days holidays plus bank holidays & birthday off, pension and healthcare provided. Please note this role is a 12 month fixed term contract.
