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Job Title - Customer Service Advisor - Facilities Management Engineering Services
Salary - 25K Basic
Location - Liverpool
Benefits - 25 days holiday plus bank holidays, Company Bonus, 5% Pension
Nicholas Associates Group (Engineering & Technical) are recruiting for a Customer Service and Helpdesk Advisor for our client, a newly established and thriving low carbon renewable energy and M&E building services business with increasing demand and exciting growth plans.
The position has emerged due to a rapid increase in business enquiries and investments. They thus require a customer service helpdesk advisor to add value to their engineering services team. This could be viewed as an ideal opportunity to build the foundations of a career in a business with excellent advancement opportunities and operating in the thriving net zero and renewable energy field.
Key Responsibilities
- Receiving calls from clients on new service and maintenance engineering needs
- Entering said data into the software system
- Liaising with internal operational and engineering team
- Maintaining accurate information for auditing purposes
- Prioritising task and building knowledge base to help optimise client feedback and operational excellence
Required Skills and Experience
- Excellent communication skills
- Ability to learn and understand new terminology to a basic to intermediate standard
- Experience with CRM software or similar Computer Aided Facilities Management such as Concept Evolution is a bonus
- Intermediate to advanced IT skills
If you are interested in this position, please apply with your current CV or call Sam Smitten-Downes of Nicholas Associates on (phone number removed)
