Customer Service Advisor

Octave Recruitment Ltd

Posted 10 hours ago, valid for 5 hours

Liverpool, Merseyside L96GB, England

£14.57 per hour

Part Time

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Sonic Summary

The position available is for a Customer Service Advisor with a pay rate of £14.57 per hour umbrella.
The role requires a commitment of 35 hours per week.
Key responsibilities include handling inbound calls about Council Services, specifically Council Tax, and assisting residents with their bills and payment options.
Candidates should have experience in answering inquiries related to Council Tax billing and recovery, as well as familiarity with Revenue systems like NEC Northgate.
The role demands compliance with council policies and maintaining accurate records of customer interactions.

We are looking to recruit a Customer Service Advisor.

The role is paying £14.57 per hour umbrella.

You will be required to work 35 hours per week.

Job details -

Handling inbound calls related to Council Services including Council Tax
Assist residents with understanding their council tax bills, payments and account details. ?
Set up and manage Direct debits, payment plans and other payment options
Assist with Council tax related issues such as arrears, disputes and exemptions
Ensure compliance with council policies, procedure and legal requirements
Maintain accurate up to date record of customer interactions.

Requirements -

Experience of answering enquiries relating to CTAX billing and recovery.
Experience of using Revenue systems such as NEC Northgate.

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