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Customer Service Advisor
Liverpool (by Sandhills train station)
£23-24k basic
Monday - Friday 9am-5pm
Southam Selections are currently working with a leading Taxi Insurance Brokers who have sites all over the UK. They are looking for a strong customer service advisor to join their office in Liverpool and assist with the aftersales including phone calls and emails.
The Customer Service role;
You will be responsible for the customers journey and privode strong customer service and admin support connected to their insurance needs via phone, post, email, website or referrals.
Duties for the Customer Service role include;
- Provide an excellent level of customer service (dealing with queries and administering policies) as a Customer Service Advisor offering support via the full range of Insurance products provided by the company in connection with customer requirements and needs for Adjustments and Claims support.
- To provide a friendly and efficient service notifying customers of all relevant information complying with the company and FCA requirement.
- Plan and process mid-term adjustments and customer service queries to efficiently control your own, and others within the teams, workload ensuring Individual and company service standards are achieved.
- To achieve objectives of individual and team goals and to contribute to the team developing effective relationships internally and externally.
- Make a positive input into the team effectiveness, suggesting improvements to work systems and processes.
- Lead by example and be an active part of the team in achieving sales, renewals, service and admin goals
- Ensure company brand materials and working space meet and exceed company presentation standards
- Keep your product and industry knowledge relevant and up to date by undertaking Continuous Professional Development
- Adhere to both Company and FCA rules and guidelines
Attributes for the Customer Service role include;
- Results driven
- Self-Motivation
- Teamwork
- Organisational and Time-Management skills
- Oral and Written communication skills
- IT literate
About you;
- Act in an honest and open manner at all times with both the customer and the firm in all matters
- Have a customer focused approach
- Ensure that business transactions are conducted in a way that is clear and straightforward
- Act with integrity by demonstrating fairness and impartiality
- To follow the firms policy on Treating Customers Fairly and the FCA Code of Conduct (COCON)
