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Are you passionate about delivering exceptional customer service while helping your community? Join our team as a Customer Service Advisor, where you’ll be the first point of contact for residents seeking assistance with Tax-related enquiries.
We are looking for individuals who are proactive, empathetic, and detail-oriented to provide support and guidance to residents regarding their Tax bills, payments, and account-related matters. If you thrive in a fast-paced environment and enjoy resolving issues, we’d love to hear from you!
Key Responsibilities- Serve as the first point of contact for residents via inbound calls related to Council Services, including Tax enquiries.
- Provide clear explanations of Tax bills, payment plans, and account details.
- Set up and manage Direct Debits, payment plans, and other payment options.
- Assist residents with Council Tax-related issues, including arrears, disputes, and exemptions.
- Ensure compliance with council policies, procedures, and legal requirements.
- Maintain accurate and up-to-date records of customer interactions.
Essential Skills and Experience:
- Proven experience handling enquiries related to Tax billing and recovery.
- Familiarity with revenue systems such as NEC Northgate.
- Exceptional communication and problem-solving skills.
