Customer Service Advisor

Tempest Resourcing

Posted 13 hours ago, valid for 7 days

Liverpool, Merseyside L96GB, England

£18.1 per hour

Full Time

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Sonic Summary

The position of Customer Service Advisor at Liverpool City Council is a contract role until the end of March 2025, with the possibility of rolling extensions thereafter.
The role offers a salary of up to £18.10 per hour on an umbrella basis and requires full-time commitment.
As the first point of contact for residents, the advisor will handle various inquiries related to council tax, including explaining bills and setting up payment plans.
Exceptional customer service skills and the ability to manage sensitive information are crucial for success in this position.
Candidates should be prepared to assist with council tax issues such as arrears and disputes while ensuring compliance with council policies and maintaining accurate records.

Customer Service Advisor Liverpool City Council Contract until end of March 2025, Rolling thereafter Up to £18.10 Umbrella per hour Software: Northgate Fully Remote Working Full time

As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries. You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face. Your ability to offer exceptional customer service while handling sensitive information is key to the role.

Key responsibilities: Handling inbound calls related to Council Services including Council Tax Assist residents with understanding their council tax bills, payments and account details. Set up and manage Direct debits, payment plans and other payment options Assist with Council tax related issues such as arrears, disputes and exemptions Ensure compliance with council policies, procedure and legal requirements Maintain accurate up to date record of customer interactions.

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