Customer Service Advisor

Customer Service Advisor
Liverpool City Council
Contract until end of March 2025, Rolling thereafter
Up to 18.10 Umbrella per hour
Software: Northgate
Fully Remote Working
Full time

As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries. You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face. Your ability to offer exceptional customer service while handling sensitive information is key to the role.

Key responsibilities:
Handling inbound calls related to Council Services including Council Tax
Assist residents with understanding their council tax bills, payments and account details.
Set up and manage Direct debits, payment plans and other payment options
Assist with Council tax related issues such as arrears, disputes and exemptions
Ensure compliance with council policies, procedure and legal requirements
Maintain accurate up to date record of customer interactions.