Customer Service Advisor

Novax Recruitment

Posted 21 hours ago, valid for 20 days

Liverpool, Merseyside L96GB, England

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The Customer Service Advisor position is based at the Cunard Building in Liverpool, offering an hourly rate of £15.00.
This temporary role requires 35 hours of work per week from Monday to Friday, starting on March 10, 2025, and ending on October 31, 2025.
The advisor will be responsible for handling Council Tax enquiries and ensuring excellent service for residents.
Candidates must have experience in handling Council Tax billing and recovery enquiries and be familiar with Revenue systems like NEC Northgate.
A current BPSS certification is also required, and overtime is compensated according to Liverpool City Council's policy.

Customer Service AdvisorLocation: Cunard Building, LiverpoolHourly Rate: £15.00 per hourHours: 35 hours per week (Monday - Friday, 9:00 AM - 5:00 PM)Contract: Temporary (10th March 2025 - 31st October 2025)IR35 Status: Inside IR35

Liverpool City Council is looking for an experienced Customer Service Advisor to join their team. You will be the first point of contact for residents, handling Council Tax enquiries and ensuring excellent customer service.

Key Responsibilities:

-Handle inbound calls related to Council Tax and other Council Services-Assist residents in understanding their Council Tax bills, payments, and account details-Set up and manage Direct Debits, payment plans, and other payment options-Support residents with arrears, disputes, and exemptions-Ensure compliance with council policies, procedures, and legal requirements-Maintain accurate and up-to-date records of customer interactions

Essential Requirements:

-Experience handling Council Tax billing and recovery enquiries-Experience using Revenue systems such as NEC Northgate-Must have a current BPSS certification valid for the duration of the placement

Additional Information:

Overtime is paid in line with Liverpool City Council's policy.
Any hours up to 37 per week are paid at standard rate.
Overtime over 37 hours: Time and a half (double time on Sundays).

Apply now in a few quick clicks

Customer Service Advisor

Customer Service Representative

Customer Service Representative

Customer Service Representative