Customer Service Advisor

PP Associates

Posted 3 days ago, valid for 7 days

Liverpool, Merseyside L96GB, England

£22,000 - £26,400 per annum

Part Time

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Sonic Summary

The role of a Customer Service Advisor involves serving as the first point of contact for residents regarding tax-related inquiries.
Candidates should have experience in handling inquiries related to tax billing and recovery, along with familiarity using Revenue systems like NECNorthgate.
The position requires exceptional customer service skills and the ability to manage sensitive information effectively.
A current BPSS certification is essential for this role, which also includes responsibilities like setting up payment plans and resolving issues.
The salary for this position is competitive, and candidates should have relevant experience in customer service, particularly in tax-related matters.

As a Customer Service advisor you will be the first point of contact for residents including tax related enquiries. You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face. Your ability to offer exceptional customer service while handling sensitive information is key to the role. Key responsibilities: Handling inbound calls related to Tax Assist residents with understanding their tax bills, payments and account details. ? Set up and manage Direct debits, payment plans and other payment options ? Assist with tax related issues such as arrears, disputes and exemptions ? Ensure compliance with company policies, procedure and legal requirements ? Maintain accurate up to date record of customer interactions.

Essential: Experience of answering enquiries relating to TAX billing and recovery.

Essential: Experience of using Revenue systems such as NECNorthgate.

Essential: Must have a current BPSS certification that will cover the duration of the placement.

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