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Customer Service Advisor
Location: Liverpool L2
Contract: Temporary - 3 months
Start date: 17th February 2025
Hours: 35 hours, 9am - 5pm
Salary: 13ph - 14ph
Barker Ross are recruting for a Customer Service Advisor to work on a temporary basis for a 3 month contract with Liverpool City Council.
As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries. You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face. Your ability to offer exceptional customer service while handling sensitive information is key to the role.
Key Responsibilities.
- Be the first point of contact for residents including council tax related enquiries.
- Handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face.
- Have exceptional customer service while handling sensitive information is esstential.
- Handling inbound calls related to Council Services including Council Tax.
- Assist residents with understanding their council tax bills, payments and account details.
- Set up and manage Direct debits, payment plans and other payment options.
- Assist with Council tax related issues such as arrears, disputes and exemptions.
- Ensure compliance with council policies, procedure and legal requirements.
- Maintain accurate up to date record of customer interactions.
To be considered for this role the following is essential (Please do not apply if you do not have the below)
- Experience of answering enquiries relating to Council Tax, billing and recovery.
- Experience of using Revenue systems such as NEC Northgate
- A current BPSS certificate that will cover the duratioon of the placement
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
