Customer Service Associate

Temporary Customer Service Associate – Aldgate London - £13.15ph – Full time.

Weekly pay - PAYE – Immediate start

Our client, a market leading property and real estate client are rapidly growing and looking to recruit for experienced Customer Service Associates for their exciting and fast-paced Student Accommodation sites throughout the summer months.

The aim of your role will be to provide successful support to the day-to-day management of the site and its community.

Job responsibilities:

• Front of house service – delivering all aspects of customer service – exceed and anticipate resident expectations.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with company procedures.
• Work as part of a team, supporting and respecting team members and delivering exceptional resident living.
• Provide seamless post/parcel service to include sorting and distributing, keeping post room organised and tidy.
• Monitor email inbox and respond accordingly.
• Complete administrative tasks including logging maintenance requests, filing, updating database.
• Undertake marketing activities such as leafleting, attending open days etc.
• Ensure Health & Safety of the building/residents – check fire alarms, ensure reception is not left unattended.
• Assisting residents when moving in/out: helping with luggage, setting up rooms/apartments
• Carry out sales and leasing activities: viewings/follow up enquiries.
• Chase outstanding rent arrears.

Key skills:

Experience & Skills:

• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Strong relationship building and influencing skills.
• Culturally aware with the ability to adapt style and communications to suit audience.
• Friendly and approachable.
• Proactive with a can-do attitude.
• Good team player.
• Excellent verbal and written communication skills.
• Excellent organisation skills with the ability to multitask and prioritise.
• Numerical skills necessary to complete the above activities.

If interested and have suitable experience, please apply now or call Olivia on (phone number removed).

(Ritzrecempbus)