Customer Service Coordinator

Marshall Moore

Posted 2 days ago, valid for 20 days

Liverpool, Merseyside L96GB, England

Full Time

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Sonic Summary

The position is with a renowned logistics company that boasts an excellent market reputation and offers a professional work environment, not a call center.
The role involves responding to customer inquiries, arranging imports and exports, and liaising with internal departments to ensure a positive customer experience.
Candidates should be happy to work shifts, and while some import/export experience is beneficial, a strong customer service background is essential.
The company offers a competitive salary along with excellent bonuses and a pension scheme.
This position is ideal for those looking for hybrid working arrangements outside of the typical 9-5pm hours.

The Company:

Renowned logistics company
Excellent market reputation
Professional environment (not call centre)

What they offer:

Competitive salary
Shift work - not usual 9-5pm working hours
Hybrid working
Company pension scheme
Excellent bonuses

The Role:

Responding to customer enquiries
Arranging imports/exports
Liaising with internal departments
Ensuring a positive customer experience
Invoice queries

The ideal candidate:

Happy to work shifts
Some import/export experience would be beneficial
Strong customer service background is essential

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