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Data entry of all customer order into ERP systems
Management of all order amendments
Strong communication and reporting to our customers in relation to all elements of customer service.
Handling customer complaints
Handing customer returns
Close relationship with other work streams, Sales, Planning, Production and Shipping ensuring customer requirements are clear and managed.
Reporting statistics as required
Consignment stock management
Finance interaction credit management
KEY SKILLS, KNOWLEDGE, AND BEHAVIOURS REQUIRED:
Good communication skills, both verbally & written
Engagement with other operations personnel within operational areas
Self- managing to a degree
Good organisation skills
Attention to detail
RELEVANT TRAINING AND EXPERIENCE:
Good understanding of Supply Chain processes
Proficiency in Microsoft AX
Proficiency in Microsoft Office packages (especially Excel)
Problem Solving
