ASAP start - Customer Service Advisor required. Inbound Legal Customer Service Advisor – Birkenhead based. This role is due to start on Monday 30th September Are you passionate about customer services? Are you currently a customer service professional looking for a new role?We are recruiting for a large legal firm based in Liverpool’s city centre. This busy, growing firm not only offer competitive benefits but also amazing career development opportunities.Your role is to assist the firms customers and help their journey with making a claim, dealing with all queries you are able to and simply make sure their customers receive the best service.• Taking calls, assisting them with the initial start of their claims.• Go through the service and what is involved and what is available to them.• Collect and update data.• Liaise with other departments.• Meeting any KPI requirements and team targets.• Assisting with any additional administration.• Making suggestions for improvement and taking part in any development training.This role is a great opportunity to start working for a growing firm that really can offer excellent career development.You don’t any legal experience, but if you do have any prior legal know - how or experience in insurance this would be an advantage. But most of all anyone with experience in customer service is encouraged to apply!We are looking for candidates experienced in office based customer service ideally.37 hoursMon – Sun: 07.00 – 21.00Shift rotationLates: 1 week in 4Weekends: 1 week in 3Benefits include – Pension scheme, agile working, tunnel tag and much more.Salary - £22,500pa – 25 days holidays plus bank holidaysÂ
Back to searchInbound Customer Service Advisor
Reed
Posted 2 days ago, valid for 11 days
Liverpool, Merseyside L96GB, England
£22,500 - £25 per day
Full Time
Retirement Plan
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- A Customer Service Advisor position is available in Birkenhead, starting on September 30th, for a large legal firm based in Liverpool's city center.
- The role involves assisting customers with their claims, handling queries, and ensuring high-quality service.
- Candidates should have experience in office-based customer service, with prior legal or insurance knowledge being a plus.
- The position offers a salary of £22,500 per annum, along with 25 days of holiday plus bank holidays and various benefits.
- Shift rotations include working from 07:00 to 21:00, with weekends required every three weeks.
