Service Advisor

Irlam Associates

Posted 2 days ago, valid for 19 days

Liverpool, Merseyside L96GB, England

Full Time

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Sonic Summary

We are seeking an experienced Service Advisor to provide exceptional customer service in a fast-paced automotive environment.
Candidates should have previous experience in the automotive sector, preferably with a focus on commercial vehicles or passenger cars.
The role involves acting as the main point of contact for customers, scheduling service appointments, and coordinating with technicians.
The position offers a competitive salary along with performance-based bonuses, emphasizing career development opportunities.
Applicants should possess strong communication skills and a proactive mindset, with a minimum of 1-2 years of relevant experience.

Are you an experienced Service Advisor with a passion for delivering top-tier customer service? Do you thrive in a fast-paced automotive environment? If so, we want to hear from you!About the Role:We’re looking for a Service Advisor to join our team and play a key role in delivering outstanding support to our commercial vehicle customers. While experience within commercial vans or HGVs is desirable, we also welcome candidates with a background in the passenger car sector who are eager to make the transition.Key Responsibilities as a Service Advisor:

Acting as the main point of contact for customers, providing advice on vehicle servicing, repairs, and maintenance.
Scheduling and coordinating service appointments efficiently.
Liaising with technicians and the workshop to ensure timely completion of work.
Providing accurate estimates and keeping customers informed on progress and costs.
Ensuring all customer records and service history are up to date.
Handling warranty claims and service documentation.

What We’re Looking For:

Previous experience as a Service Advisor within the automotive sector (cars or commercial vehicles).
Strong customer service and communication skills.
A proactive, organised, and problem-solving mindset.
IT literate – experience with dealership or workshop management systems is a plus.
A team player with a focus on delivering a seamless customer experience.

What’s in it for You?

Career development opportunities in a thriving business.
Competitive salary with performance-based bonuses.
Stability and a great working environment.
Training and support to help you succeed in the role.

If you’re ready to take your Service Advisor career to the next level, whether you're from a car or commercial vehicle background, we’d love to hear from you!

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