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This is an excellent opportunity for a German-speaking individual passionate about customer service to join a leading industrial and manufacturing firm. The successful candidate will work within a vibrant Customer Service department, offering first-class support to our German-speaking customers.
Client Details
This company is a well-established organisation within the industrial and manufacturing sector. They are a large-scale enterprise, operating from their brand new head office based in Liverpool. They pride themselves in maintaining a high standard of quality and service in all their operations.
Description
- Providing excellent customer service to German-speaking customers via phone, email, and live chat.
- Handling customer inquiries, complaints, and feedback professionally and effectively.
- Processing orders, forms, and requests promptly.
- Working closely with other departments to ensure customer satisfaction.
- Maintaining a comprehensive knowledge of the company's products and services.
- Adhering to company policies and procedures at all times.
- Participating in team meetings and training sessions.
- Contributing to team effort by accomplishing related results as needed.
Profile
A successful Trainee: Customer Service Specialist - German Speaking should have:
- Proficiency in German language (both written and spoken).
- Excellent communication and interpersonal skills.
- Proficiency in using computers and relevant software applications.
- Strong problem-solving skills and the ability to handle challenging situations.
- A proactive approach and a strong desire to provide outstanding customer service.
Job Offer
- A competitive annual salary from £35,000-£38,000!
- A collaborative and supportive work environment.
- A comprehensive training program to aid in your professional development.
- A generous holiday leave package.
