Job Title: Case Management Team LeaderContract Type: PermanentSalary: £42,849.51 per annum (£47,195.80 per annum is achieved after 12 months successful performance in the role) Working Hours: Full Time 35 hoursWorking Pattern: Monday to FridayLocation: Hybrid, LiverpoolIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Case Management Team LeaderAs a Case Management Team Leader, you will assist the Repairs Manager to develop a robust case management service for legal disrepair, ensuring legal compliance, customer satisfaction and achievement of our obligations and that claims are dealt with effectively to reduce the Group’s financial liability.You will lead the Case Management Officers in managing all customer and colleague enquiries around complex repairs, legal and non-legal disrepair cases, complaints, and alternative dispute resolution. To include liaison with internal and external stakeholders, managing the customer experience and any support function associated within Case Management responsibilities.About youWe are looking for someone who has:

Experience of managing a team within a Repairs or Customer Service environment dealing with Disrepair legal matters, complex enquiries, complaints, and Case Management to dispute resolution.
Extensive experience in the housing sector, ideally working within a customer focused Asset Management team.
Are results driven and commercially aware with a focus on continuous improvement and the ability to drive change

Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.

Case Management Team Leader

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NEC Service Manager

Head of Safety, Health Environment and Quality