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Claims Team Leader
Job Market - Insurance Claims
Location: Liverpool - Hybrid working - 1 day per week in the office
Claims Team Leader - About the role
You will be an experienced Casualty / El/PL Claims Handler with Managerial/Team leading experience.
On a daily basis you will lead, encourage, mentor and develop all members of the team to their maximum potential, to ensure the team meets its objectives and deliver their work standards as agreed in the client’s SLAs and to continuously improve the quality of the team’s work.
Claims Team Leader - Key duties
Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.
Meet at least monthly with each team member to discuss performance and ensure appropriate support and development
Provide specific client briefs, updates and implement policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.
Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
Manage client finances, controlling team costs, to ensure that work is delivered profitably and that cash flow is maximised. Monitor and ensure that bill approval, client account balances, 10 week WIP and other financial measures are kept within target.
Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible, either by taking local action or by appropriately escalating through the IRF Process and notifying the relevant CAM.
To ensure compliance with the Solicitors Code of Conduct
Claims Team Leader - Key requirements
Strong knowledge of all stages of the litigated claims handling process for Casualty claims
To have a financial authority handling a litigated caseload unsupervised
People orientated with a desire to help others as well as an ability to manage performance where required
Successfully leading a team to deliver on outcomes in insurance/legal sector
Successfully supervising a litigated caseload and developing individuals
Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability
