Credit Hire Team Leader

We are seeking an Operational Team Leader within our Mitigation department to be a pro-active thinker who is highly motivated and leads from front.

Leading a team of Mitigation Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team. 

Job title: Operational Team Leader (Mitigation Department)

Location: Liverpool or Sevenoaks, office based with potential hybrid working 

Working hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm

Salary: £33,000 - £42,000 plus an achievable annual bonus of £2500 paid quarterly

What you will be doing:

• Lead a team of credit hire handlers within our mitigation department
• Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA’s, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare
• Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file, effective settlement of credit hire claims and prompt correct liability decision making
• Act as a key link between the mitigation department and the wider business to help ensure mitigation awareness across the business is maintained
• Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and credit hire
• Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance
• To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
• Ensure the effective management of inbound call handling philosophies are adhered to

What we’re looking for:

• Experience of motor claims is essential
• Experience in handler and/or managing credit hire claims is desired but not essential
• Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
• To lead by example and endorse the company behaviours and values
• Highly motivated self-starter
• Clear, focused and determined approach to problem solving
• Authoritative manner with ability to listen
• Persuasive, strong, and confident communication skills
• People Management experience essential

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching in-house you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.   

Why Acorn Insurance? 

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• High Street vouchers and discounts
• Fresh fruit Deliveries twice a week*
• £250 Refer a friend bonus.
• Cycle to work scheme.
• Free eye test vouchers and a contribution towards the frames
• Free self-development & qualifications via Magpie Learning
• A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
• Regular Employment Engagement including ongoing competitions with fantastic prizes.
• Charity fundraising events

*On selected sites

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. 

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.