EL/PL Claims Team Leader

Role : Team Leader

Division: Corporate Risk

Reports to: Business Unit Director

Job Purpose :

Lead, encourage, mentor and develop all members of the team to their maximum potential, to ensure the team meets its objectives and deliver their work standards as agreed in the client’s SLA, whist delivering commercial benefit to the company. To continuously improve the quality of the team’s work.

Key Accountabilities

• Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.
• Ensuring that all team members have appropriate objectives and are supported to ensure they at least deliver those objectives.
• Hold team meetings at least monthly to cascade information, gather feedback and improve engagement.
• Meet at least monthly with each team member to discuss performance and ensure appropriate support and development.
• Provide specific client briefs, updates and implement company policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.
• Ensure compliance with benchmarks set by the company and by clients whilst driving settlement and ensuring quality of delivery.
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• Manage client finances, controlling team costs, to ensure that work is delivered profitably, and that cash flow is maximised. Monitor and ensure that bill approval, client account balances, 10-week WIP and other financial measures are kept within target.
• Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible, either by taking local action or by appropriately escalating through the IRF Process and notifying the relevant CAM.
• To work in conjunction with Supervisors to ensure the delivery of a quality product to clients which is in accordance with company best practices and at least meets client or internal KPI’s.
• Deliver personal caseload to required company standards and to the fulfilment of personal targets.
• Deliver supervision to a required company standards and to the fulfilment of personal targets.
• Complete projects and process updates in order to improve current operating practices or to address specific client issues.
• To ensure compliance with the Solicitors Code of Conduct.

Essential:

• Strong knowledge of all stages of the litigated claims handling process for Casualty claims.
• To have a financial authority handling a litigated caseload unsupervised.
• People orientated with a desire to help others as well as an ability to manage performance where required.
• Highly developed knowledge of processes, systems and procedures.
• Excellent analytical and problem-solving skills.
• Excellent organisation and communication skills.
• Able to initiate and maintain business relationships.
• Shows commercial awareness in understanding the market and industry.
• Proficient in MS Office (word and excel in particular) and experience of using a Case Management system.

Desirable:

• Demonstrate prior experience of;

(i) Successfully leading a team to deliver on outcomes in insurance/legal sector.

(ii) Successfully supervising a litigated caseload and developing individuals.

Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability.

35 hours per week

Monday - Friday 9am - 5pm

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request.