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First Response Advisor

Everpool
Posted 9 days ago, valid for 19 days
Location

Liverpool, Merseyside L96GB, England

Salary

£25,000 - £30,000 per annum

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Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The First Response Advisor position in the Housing Disrepair Department is a full-time, permanent role based in Liverpool City Centre, offering a salary between £22,000 and £24,000.
  • Candidates are required to have experience in a law firm, although strong customer service and telephone skills may be considered with full training provided.
  • The job entails making outbound calls to assist clients with paperwork and managing inbound calls, while maintaining professionalism and effective communication.
  • Employees will enjoy benefits such as hybrid working options, 25 days of paid holiday plus bank holidays, and additional perks like a Medicash membership and an employee pension scheme.
  • The working hours are Monday to Friday, 35 hours a week, from 11am to 7pm, with opportunities for training and career progression.
First Response Advisor – Housing Disrepair Department Full Time, Permanent£22,000 - £24,000Liverpool City CentreHybrid Working Available  An exciting full-time opportunity has arisen to join a dynamic, expanding law firm in the heart of Liverpool City Centre. We are looking for a confident and self-motivated person to fill the role of First Response Advisor. Experience within a law firm is desirable for this role but we will consider candidates with strong customer service and telephone experience as full training will be provided. Job Details and Benefits:
  • Full time, permanent
  • Monday – Friday, 35 hours a week, 11am – 7pm
  • Hybrid working – ability to work from the office and from home once probation is passed.
  • Training and progression opportunities
  • Brand new office with access to a coffee shop on the ground floor in Liverpool City Centre.
  • 25 days paid holiday per year plus + bank holidays + extra day off for your birthday + first day of school off (pro rata for part time positions)
  • Christmas shutdown.
  • Medicash membership
  • Employee pension scheme.
  Main duties and responsibilities:
  • As a First Response Advisor you will be the first point of contact for clients. The role involves making outbound calls to clients and potential clients to assist them with the completion of various paperwork.
  • You will also take inbound calls from new clients and will assist with directing main line inbound calls.
  • You will help guide clients through our policies and procedures, ensuring both parties have the required information for us to be able to take on their claim.
  • Accurate data collection.
  • Maintain a high level of phone etiquette and professionalism at all times.
  • Communicate effectively with customers, colleagues, and other departments to resolve issues or escalate as necessary
 If you feel the First Response Advisor position may be for you or you are interested in finding out further information, please contact Joe at Everpool Recruitment by email  or call . Alternatively, you can apply to this advert and someone from the legal team will be in touch.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.