Granite Admin - Administrator

We are currently recruiting a talented Administrator to work within our established Formby office. This is an administration role in which you will ensure that all requests are carried out and processed accurately and in a timely manner whilst dealing with broker enquiries by telephone and e-mail.

If you are a self-motivated individual who is customer focused, professional, enthusiastic and has keen attention to detail, then this is a great opportunity to develop your career?

Role: Administrator

Location: Formby

Working hours: Monday to Saturday, 37.5 hours between 8:00am and 7:30pm on a three-week rolling rota, including 1 in 3 Saturdays 9:30am- 12:30pm

Salary: £24,255 - £25,876

• A starting salary of £24,255 per annum.
•  After 6 months upon successfully passing probation, you will receive an uplift of £555 taking your salary to £24,810 per annum.
•  After 12 months service upon passing developmental competencies, you will receive a further uplift of £1066 taking your salary to £25,876 per annum.

What you will be doing:

• Assisting with Broker enquiries by telephone
• Variety of Administrative duties including Policy Validation, Cancellations,Mid-Term Adjustments
• Liaising with different departments in a professional and efficient manner
• Problem solving and dealing with difficult queries
• Servicing the Haven Line with broker-to-broker emphasis
• Always providing excellent customer service

What we’re looking for:

• Customer service experience in a target driven role
• Able to understand bespoke systems and be proficient in all Microsoft office products
• Excellent warm personable manner
• Patient and empathetic
• Meticulous attention to detail
• Target driven and motivated

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
• A wide network of mental health first aiders.
• Our very own reward and discount platform "Your tomorrow"
• Fresh fruit Deliveries twice a week
• £250 Refer a friend bonus
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising events

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Due to the length of training and complexity of the role,  we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.